Software Maintenance and Support
services are extended to all customers
with an active
Software Service Subscription with Crown Pointe Technologies, Inc.
Service subscriptions are payable in advance and are renewable on an annual
basis, however multi-year subscriptions are available.
A Software Service Subscription will
entitle customers to the following:
- Versions: The customer will receive all new versions
of the software. A version is a major revision of the product
consisting of a significant number of new features and improvements. It also
includes cumulative service releases and patches issued since the
prior version. Changes may be required to the database structure to
support some improvements. When this is the case, the necessary data conversion
procedures are included with the version upgrade to preserve the customerís data
with regard to compatibility with the software
- Service Releases: The customer will receive all
service releases. A service release is a minor revision of the product
consisting mainly of a collection of patches, but a few improvements, new
reports, and more can
also be expected. The database structure is very unlikely to change in a
- Patches: The customer will receive all new patches
to the software. A patch is typically
a modification to correct a defect discovered in the product. The database
structure will not change in a patch.
New versions, service releases, and
patches are distributed via download from our company website and are accompanied by revised user manuals and
notes providing an overview of all software improvements.
NOTE: It is essential for customers
to install all new versions in a
timely manner. While software conversion software is provided as necessary to
maintain data compatibility from one version to the next, these conversions are
not cumulative. For example, an organization may upgrade from Version 8.x to 9.x
but it can not upgrade from Version 7.x to 9.x. Significant delays in
implementing new versions can pose serious data issues.
- Technical Support: The customer will be entitled to
professional support via our technical support line or email. Technical support
is available Monday through Friday
from 7:30 a.m. to 5 p.m. Pacific Time.
©2011 Crown Pointe Technologies, Inc.