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Assistance is extended to all customers with a current software maintenance and support subscription.

 

Technical Support

Get technical assistance from our professional staff via telephone or email.

 

Monday to Friday

7:30 a.m. to 5:30 p.m. (Pacific Time)

 

Software Maintenance

Receive all software upgrades including new versions, service releases and patches.

 

Check for the current version of your product below.

 

Products

 Skills Manager:     Version 11 Available Now!

This update includes new features, improvements, and important patches. You must be using Version 10 or higher to install this upgrade. To check your version number, simply start application. The version number is clearly displayed on the Sign-In form. To acquire this upgrade, please email your request to technical support (below) with your name and organization.

     Email: Skills Manager Support

 

For assistance, please call:  503-466-1414

 Training Manager Academy:     Version 5.01 Available Now!

This update includes new features, improvements, and important patches. You must be using Version 4.0 or higher to install this upgrade. To check your version number, launch the application. The version number is clearly displayed on the Sign-In form. To acquire this upgrade, please email your request to technical support (below) with your name and organization.

     Email: Training Manager Support

 

For assistance, please call: 360-571-0404

 Field Training Officer (F.T.O.)     Version 5.08 Available Now!

This update includes new features, improvements, and important patches. You must be using Version 4.0 or higher to install this upgrade. To check your version number, simply start application. The version number is clearly displayed on the Sign-In form. To acquire this upgrade, please email your request to technical support (below) with your name and organization.

     Email: FTO Support

 

For assistance, please call:  360-571-0404
 Police Training Officer (P.T.O.)     Version 4.04 Available Now
This upgrade includes new features, improvements, and important patches. You must be using Version 3.0 or higher to install this upgrade. To check your version number, simply start application. The version number is clearly displayed on the Sign-In form. To acquire this upgrade, please email your request to technical support (below) with your name and organization.

     Email: PTO Support

 

For assistance, please call:  360-571-0404

Training Services

Are you a new user of our software and in need of training?

 

We offer online and onsite training courses designed to give you the knowledge and confidence needed to put your Crown Pointe product to use quickly and effectively. Training will accelerate your utilization of the software and help you avoid costly errors and frustrations.

 

All training is instructor-led and hands-on to reinforce learning. Online training is conducted directly on your computer via an Internet connection and it can be conveniently divided into multiple two-hour sessions.

For a training quotation or assistance, please email your request to our training department (below) with your name and organization and the Crown Pointe product you are using.

 

    Email: Training Department

 

For assistance, please call:  480-788-2696

 

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All rights reserved.